Return & Refund Policy

Return & Refund Policy – ZerQux™ 🔁

At ZerQux™, we want you to feel at ease when choosing our personal care products. If your purchase doesn’t meet your expectations, our return and refund policy is designed to offer a straightforward and practical solution.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and remains in its original condition
• All original packaging, accessories, and included components are intact
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these requirements may not be eligible for a refund.

2. Requesting a Return

To begin the return process, please contact our support team:

📧 Email: service@zerqux.com

After your request has been reviewed and approved, we will provide:

• Step-by-step return guidance
• The correct return shipping address
• A return label, if applicable

⚠️ Please note: Items returned without prior authorization may not be accepted.

3. Damaged or Incorrect Orders 📦

We recommend checking your package as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 72 hours and include photos of:

• The product received
• The outer packaging
• The shipping label

After review, we will arrange an appropriate resolution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before returning it.

5. Exchanges

If you would like to exchange a product:

• Contact us to receive return approval
• Send back the original item following the provided instructions
• Place a new order for the replacement item

This process helps ensure faster handling and product availability.

6. EU Customer Cancellation Rights 🌍

Customers located in the European Union may cancel or return their order within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This is in addition to our standard 30-day return policy.

7. Refund Handling 💳

Once your returned item has been received and inspected, we will notify you of the result.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be provided once your request has been approved.

Contact Information

For any questions about returns, refunds, or exchanges, feel free to reach out:

ZerQux™
📧 Email: service@zerqux.com

At ZerQux™, we aim to keep the return process simple, fair, and easy to follow—so you can shop with confidence while maintaining a comfortable and reliable daily care routine. 🌿✨